For the purposes of data protection legislation, we are the data controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and national laws which relate to the processing of personal data.
We will collect details such as name, address, telephone number, other contact details, details of your order requirements and bank details when you order goods or services from us either via our site, on the telephone or by email. We will use this information to process your order and comply with our contractual obligations.
We will retain your ordering information as long as we require this to provide you with the goods or services ordered from us and for a period of up to 7 years afterwards.
We may advertise your feedback on our website and marketing materials (subject to obtaining your prior consent where necessary or keeping your name anonymous).
If you have any concerns about our general practices or wish to work in a different way, please contact email@example.com.
We may collect and process personal data about you in the following circumstances:
We may also collect data in the following ways:
IP Address – We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
We may use your personal data for our legitimate interests in order to:
In addition to the uses described above, where you indicate you would like to receive marketing correspondence from us, subscribe to our mailing lists or newsletters, enter into any of our competitions or provide us with your details at networking events we may use your personal data for our legitimate interests in order to provide you with details about our goods, services, business updates and events which we think may be of interest.
You have the right to opt-out of receiving the information at any time. To opt-out of receiving such information you can:
Where you have subscribed to receive marketing correspondence from us we will keep personal data 3 years from when you are provided with the opportunity to opt-out of receiving marketing correspondence from us.
We use technologies, such as cookies and social media pixels, to customise content and advertising, to provide social media features and to analyse traffic to the site.
We also share information about your use of our site with our trusted social media, advertising and analytics partners, so we can direct our advertising campaigns to the most suitable audiences.
Family Illustrations send Abandoned Cart emails on the basis of “Legitimate Interests” and to support the customer to make a sale. This means that you have expressed an interest in purchasing, and we have captured your email to support you making that purchase.
This is GDPR compliant. The recipient of an Abandoned Cart email may unsubscribe at any time by clicking the unsubscribe link in the footer of the emails.
We will only use your personal data where the law allows us to. Most commonly, we will use your personal data in the following circumstances:
In addition to the third parties mentioned above, we may disclose your information to third parties for our following legitimate interests as follows:
Data protection legislation gives you the right to object to the processing of your personal data in certain circumstances or withdraw your consent to the processing of your personal data where this has been provided. You also have the right to access information held about you and for this to be provided in an intelligible form.
You can also ask us to undertake the following:
Data protection legislation may allow or require us to refuse to provide you with access to some or all the personal data that we hold about you or to comply with any requests made in accordance with your rights referred to above. If we cannot provide you with access to your personal data, or process any other request we receive, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
Please send any requests relating to the above to our Data Lead at firstname.lastname@example.org specifying your name and the action you would like us to undertake.
Where you have provided your consent to the collection, processing and transfer of your personal data, you have the legal right to withdraw your consent under certain circumstances. We will not, ordinarily, process your data on the basis of your consent unless we expressly inform you that is what we intend to do, such as in circumstances where we want to display your feedback and name on our website/in our marketing materials. To withdraw your consent, if applicable, please contact us at email@example.com.
Our Site contains links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our Site, we encourage you to read the privacy notice/policy of every website you visit.
Last updated: Oct 2021